At Wave, consulting is at the center of what we do and who we are. Since the late ’90s, our consulting first principle has allowed us to create a personalized solution for each customer’s unique needs instead of a generic program. We work hand-in-hand with our clients throughout Scottsdale, devoting resources and time so that we have a total understanding of their challenges and desires and can craft a custom approach to strategic digital transformation.

Back Office Modernization

Your Back Office is the heart of your company. If your workflows have many blockers, the resulting productivity loss will have a ripple effect throughout your entire organization. For example, let’s say a company brings on a new customer in minutes but requires a long time to train a new employee or vendor. That’s a challenge because both your employees' abilities and your supplier’s products play a critical role in providing exemplary service to the customer. Therefore, if those elements are not operating smoothly, your client is ultimately who suffers. Your Front Office can only be as seamless as your Back Office, and both must be incorporated in a strategic digital transformation.

 
 
 

Business Intelligence

At Wave, our competence encompasses a full understanding of your business processes as well as the software that aptly delivers intelligent information. We ask the right questions and can define the right data to bring clarity to questions such as:
  • What happened?
  • When did it happen?
  • Why did it happen?
  • Who was involved?
  • Will it happen again?
  • What will happen if we change x or y?

 
 
 

Data Migration

Planning is the most crucial portion of a migration. Every migration needs a certain amount of strategic digital transformation of the information moving from the source repository to the destination. Considerations must include search capabilities, security, mapping metadata, folder structure, and many other elements that will help users to find relevant data. It is imperative that you take the time to document the problems you’re having and what is necessary to resolve them.

 
 
 

Intelligent Information Management

It is widely understood that the modern business requires several sources to pull content whether it’s a ERP, CRM, HCM, or ECM. Regardless of which system you’re using, it consists of important business data and content that is imperative to the success of your organization. Both organizations and their customers require information from multiple repositories to complete tasks, and this adds additional complexity if that data is not easily accessible. The conventional route was to pull information into a central repository but this method is not sustainable long term as one system can’t govern everything, particularly in some mid-range to large organizations.